Hotel and conference staff
(for graduates from Upper Secondary Schools)

The front office personnel are most important for the service of the hotel and for its customers.

This course is designed to give the student a vocationally effective knowledge for the work concerning hotels, conference centres, course centres, cruise-liners and several service related establishments.
The programme of studies includes both training and theoretic studies.
The student gets his work experience at the hotels in Mariehamn, and on cruise-liners.

As a receptionist/conference hostess the student will help when planning, organising, and quoting the conferences.

Entry requirements
Completed upper secondary school programme. Work experience as a waiter is considered an additional qualification. Time of studies, 40 credit units.

Syllabus:

Marketing and customer service in hotels	Cookery
Tourism/Economic geography	Knowledge of nutrition and provisions
Business economics	Menus
Information technology	Gastronomic terms
Marketing	Cooking methods
Labour legislation
Hotel service	Communication skills
Hospitality techniques	Oral presentation
Hotel booking	Hotel mail and correspondence
Meeting and conference service
Customer relations	Finnish
Front office work	English
Restaurant service
Serving and cashiering	German (basic/ advanced) or French (basic/ advanced)
Licensing laws	Degree project
Spirits, wines, and their service

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This page is maintained by the Hotel and Restaurant School of Åland, Strandgatan 1, AX-22100 Mariehamn, Åland. Telephone +358 (0) 18 26044, Fax +358 (0) 18 26849